Tenant FAQ’s

What if I can’t make any viewings?

If you cannot make any of the available viewings then you can either have someone view the property on your behalf, or click the ‘Inspection Times Not Suitable’ box on the register page. Once you have filled in your details and clicked the ‘Times Not Suitable’ button, you will be notified if any new viewings become available.

What if my online application isn’t working?

If you call the office ( 06 347 2602 ) then one of our helpful staff can look into this for you. We can also book you into viewings over the phone.

There’s nothing suitable for me, will there be anything else coming up soon?

If none of the properties for rent at the moment are suitable for you, call us in the office and we can put your details down. We can arrange for any new rental properties that match your criteria to be emailed to you.

How much bond do I have to pay?

Landlords Link require a 4 week bond plus one week’s rent in advance.

Can my rent go up during a tenancy?

We review the rents of all properties on a regular basis to ensure that they are fair and in line with market rates. During your tenancy there may come a time when you will be issued with a rent increase notification. We will send you the information via both post and email to ensure we have given you the correct 60 day notice period and you are fully aware that your rental amount will change and the date it will change on.

What happens to my bond?

The bond is lodged with Tenancy Services who holds it in trust. Landlords Link may make a claim against the bond for any of the following reasons – rent arrears, damages, outstanding water accounts, cleaning, lawns and gardens, rubbish removal. If you and Landlords Link cannot agree on the amount being claimed, either of you may apply to the Tenancy Tribunal to resolve the matter.

After the final inspection has been completed your Property Manager will process your bond refund form, including any portion that may need to come back to the Owner for repairs. Tenancy Services can take anywhere from 5-15 business days to process these refunds so make sure you come in to the office to sign your refund form as soon as you are notified that it is ready so we can get this process moving for you.

When can I get the keys?

As soon as all payments have been made and the property is ready.

Can I get an extra set of keys?

If you decide to have an extra set of keys cut to your new home, please make your Property Manager aware so we can keep track of how many keys we should receive from you at the end of your tenancy.

I’ve misplaced my keys, what now?

If you have misplaced your keys during business hours, feel free to contact reception and you can use our office set of keys to gain access to your home. We require return of these keys within 2 hours. If you have misplaced your keys after hours, you may contact a locksmith to assist you back into your home.

We suggest McCarthy’s Locksmiths Ltd 06 3456098. Please be aware that this will be at your own cost.

How much notice do I have to give to end my tenancy?

Periodic tenancies are common throughout New Zealand. In these situations tenants can provide the Property Manager with 28 days notice to end the tenancy and vacate the property.

If it’s a Fixed Term tenancy, you cannot give your Property Manager notice to end your tenancy before your agreed end of tenancy date set in your contract.

What happens when one tenant leaves?

If one or more members of the tenancy want to move out, but some wish to remain and add new tenants to the household, then we can facilitate a change of tenant for you.

How often do you inspect the property?

Your Property Manager will do the first inspection after 6 weeks and then every 12 weeks after that.

Do I have to be there when the property is inspected?

You are welcome to be present during the inspection, especially if you would like to discuss a concern about the property with your Property Manager, but you do not need to be – don’t feel you need to take time off work to be home for your routine inspection.

In order to conduct these inspections the Property Manager must have access to all rooms, garages and outbuildings.

When can a Property Manager enter the property?

We will notify you by post or email at least one week before your inspection date.

If you choose not to be there, don’t worry. We have an office set of keys that the Property Manager will use to gain access to the property, but please ensure you have not deadbolted the doors or obstructed their access in any way.

I want some independent advice on my rights as a tenant. Who can help me?

Tenancy Services through the Ministry of Business, Innovation and Employment offers unbiased advice to tenants and landlords. If you need help with any tenancy issues we recommend you call them on 0800 83 6262.

Am I allowed to sub-lease?

If tenants wish to assign the tenancy then they can, there is a fee involved and the owner must agree but they can do it.

What should I do if I need something fixed?

Requesting maintenance on your property has never been easier. Submit your maintenance issue online any time and any day.

What happens if I lock myself out of my property?

If you’ve locked yourself out during business hours, feel free to contact reception and you can use our office set of keys to gain access to your home. We require return of these keys within 2 hours.

Am I allowed to change the locks?

More significant changes to security, such as changing the locks or installing a deadbolt, must be approved by the owner. The cost will be at your own expense.

My landlord hasn’t done repairs. Can I stop paying my rent until the repairs are done?

We have a zero tolerance policy on rent arrears. If you have any issues regarding outstanding repair requests, please contact your Property Manager to resolve this.

Can the landlord sell the property if I have a fixed term tenancy?

The short answer is yes, however, the landlord needs to see out the tenancy period. The new landlord can end the tenancy on the expiry of the fixed term if they wish, only if they’ve signed prior to 11th February 2021. If they signed after this date, then 63 days notice if the owner wants to occupy must be sent in advance of this expiry date advising you of this intent.